Business Spotlight: Service Coordination, Inc.

Service Coordination, Inc. (SCI) is an award-winning nonprofit, providing case management services and advocacy for more than 16,000 individuals of all ages with disabilities, medically complex needs, and older adults across Maryland, the District of Columbia, and Northern Virginia. SCI helps people navigate complex systems by championing choice, fostering community, and nurturing connections. SCI also provides aging life care management services through Montcordia.

For this edition of Business Spotlight, we talked to Justin Volman, Talent Acquisition Sourcer, to find out more about this values-driven organization and its award-winning workplace.

iHire: Hi, Justin! What would you say makes SCI a great place to work?

Justin Volman: Our people-first culture with an emphasis on shared leadership, along with great benefits and an impactful mission. We are dedicated to nurturing our people’s growth, well-being, and success. Our commitment is to provide an inclusive and diverse space where all ideas and contributions are celebrated.

iHire: How would you describe your company culture?

JV: SCI’s mission and values set us apart; we foster a workplace where individuals are inspired and aligned with a shared purpose. As noted by our Team Members (employees), our hard-working team is genuinely passionate about serving others. They understand that at SCI, what we do is not just a job; it’s a way to make a difference! At SCI, we put “unity” in the word community.

iHire: What else sets SCI apart from others in your industry?

JV: We stand out as a recognized leader in delivering person-centered quality services. We excel in enhancing relationships with the people we support, connecting them to valued resources of their choice, and collaborating with our primary customers and other supporting partners.

iHire: What one word best describes SCI?

JV: Community.

iHire: How do you recognize and reward employees?

JV: We offer a total rewards program that’s been nationally recognized by Top Workplaces. We also celebrate Team Member achievements and tenure.

iHire: What benefits and perks do you offer?

JV: We offer:

• Student loan repayment program
• Public student loan forgiveness
• Team Member referral program
• Mileage reimbursement
• Performance bonus potential
• Training and development program
• Annual and sick leave
• Nine paid holidays and two floating holidays
• Medical, dental, and vision insurance
• Employee assistance program
• 403(b) with up to 5% match
• Company-provided technology

iHire: Has SCI received any industry or community awards or recognition?

JV: Yes! We’ve won 2023 and 2024 Top Workplace Awards from The Washington Post and Baltimore Sun. This year, Top Workplaces recognized us in the following categories: Purpose and Values, Compensation and Benefits, Innovation, Leadership, Nonprofit Industry, and Work-Life Flexibility.

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iHire: What types of positions are you looking to fill?

JV: We are looking to fill roles for Case Managers, Supervising Case Managers, Program Managers, and Companion Care Partners, as well as positions involved with the following lines of business:

• Finance and Accounting
• People and Culture
• Compliance and Quality Systems
• Enterprise Technology
• Business Process and Risk Management
• Strategy and Government Relations
• Marketing, Communications, and Design
• Administration
• Community Engagement

iHire: What advice would you give candidates who are applying to SCI?

JV: Read through the SCI website and job description of the role you are applying for to learn about our organization and what we do in the community. Come ready with any questions about the role or SCI and prepare to share real-life examples of how your previous work experience is translatable to SCI.

Be prepared to interview virtually via Microsoft Teams and log in early to ensure all technology is working.

iHire: Great advice! To wrap up, can you share a fun fact about SCI?

JV: SCI has been a leader in our industry within the state of Maryland for over 20 years and has doubled in size in the last three years. We hold a company-wide Team Member celebration annually.

See more about SCI and browse their current job openings on their company profile.